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Shipping FAQ

U.S Shipping Rates

Standard Shipping:
Standard United States shipping rates are set by the United States Postal Service. If you prefer, or if your location necessitates the use of a carrier such as FedEx, UPS, or DHL; the rate will be manually charged. In addition, please allow an extra 48 hours to ship as these carriers are not regularly scheduled to pick up at our facility. 

Express Shipping:
Express & Priority Mail shipping rates are set by the United States Postal Service.

Estimated Delivery Times

Standard Shipping:
Arrives in 3-5 business days (including Saturday) once scanned by USPS. Once it leaves our facility and is in the possession of the USPS, our capabilities to track a package are the same as the customer with the same tracking number in the USPS system. Once the package is scanned by the USPS, it is in their possession. Thus, we are not responsible for slow or misdirected packages.

Express & Priority Mail:
Arrives in 1-2 business days once scanned by the USPS.
Please allow additional time for shipments to Alaska, Hawaii, APO/FPO addresses and U.S. Territories.

Package Updates

Package updates, confirmations, and notifications are automatically sent to the email provided. This included tracking number can be used by the customer by visiting the USPS website, locate the package, and expected delivery date.

International Shipments (all countries)

We ship to all countries that work in conjunction with USPS.

International shipping rates and times are set by the USPS.

ONCE A PACKAGE LEAVES THE UNITED STATES AND IS IN POSSESSION OF A FOREIGN POSTAL SERVICE, WE DO NOT ACCEPT RESPONSIBILITY FOR LOST PACKAGES OR DELAYED SERVICE. ATTEMPTED DELIVERIES THAT ARE SENT BACK DUE TO "NO SHOW" OR "PACKAGES NOT CLAIMED" ARE NOT SUBJECT TO REFUND. PLEASE HAVE KNOWLEDGE OF YOUR POSTAL SERVICE AND APPROXIMATE DELIVERY TIMES.

INTERNATIONAL SHIPPING IS NOT  ELIGIBLE FOR REFUND.
PRODUCTS ARE REFUNDED ONLY WHEN PERMISSION TO RETURN IS GRANTED.

Shipping to Canada

CANADIAN SHIPPING TIMES ARE SIMILAR TO THE THE CONTINENTAL UNITED STATES
Return Policy is the same as International Shipments - all countries. 

Return Policy

If your package shows delivered or attempted delivery, shipping is not eligible for refund.

*Exceptions are made on a case-by-case basis.

Limited Edition & Special Order Items

Limited Edition & Special Order Items include but are not limited to: Gift sets, product sets, limited edition products, & limited quantity specials.

These are not refundable.

Samplers

ALL SAMPLER SALES (including shipping) ARE FINAL. THEY CAN NOT BE EXCHANGED OR RETURNED.
Samplers can be exchanged or refunded due to damage product, wrong product received, or if the product was not opened. 

Skincare


RSC strongly encourages trying samplers for your convenience and testing before purchasing skincare products. Skincare products are only eligible for exchange within 30 Days of delivery confirmation.

Makeup Foundations

RSC strongly encourages trying samplers for your convenience and testing before purchasing makeup products. Foundations are only eligible for refund or exchange within 30 Days of delivery confirmation. We understand that the foundation must be just right and that is why RSC has a generous sampler offering of all foundations types: Concealer, Creme, Powders, and Blenders. PLEASE MATCH YOUR SHADE FIRST.

Color Cosmetics

Color Cosmetics are only eligible for refund or exchange within 30 Days of delivery confirmation.

Refund Process and Time-frame

From the date of delivery confirmation to our facility, please allow 5 business days to process the return.

IMPORTANT: PayPal refunds are deposited direct and show up immediately. Credit Cards and Debit Cards can take up to 7 days and each bank handles them differently. However, 3 days seems to be the average.

Please follow up if you believe the return process has not been completed.