FAQ
"Always Freedom In Change"
Frequently Asked Questions
Information is your most powerful resource. If your questions are not answered here and would like clarification on a particular subject or product, don't hesitate to ask!
Email: info@rawskinceuticals.com
Wholesale inquiries: wholesale@gmail.com
OR ask us on
Facebook!
Makeup
Q: Can I return a
foundation?
A: Absolutely, within 7 days you may return or exchange a foundation color one time. If you are unsure of your color be sure to look at our color chart and/or sampler page.
Q: Does your makeup carry micas, dimethicones, silicones, or glycerin?
A: Absolutely not. If it is not on the label, it is not there.
Q: Can I return cosmetic samplers?
A: No, unfortunately all sampler sales are final.
Q: Do your foundations have SPF value?
A: Yes, RSC Foundations are approximately SPF20. To increase the SPF value we also carry a SPF15 day creme that is applied underneath. All SPF is a blend if Titanium Dioxide and Zinc. Other ingredients like Shea Butter have a natural SPF, but we consider the oxides as the inhibitors alone.
Q: If I'm still uncertain after looking at the color chart, what is the best way to pick my color?
A: Send a picture from your cheekbone through your neck in natural light. Full face is not neccessary. Just cheekbone through the neck profile is preferred. Contact info@rawskinceuticals.com
Skincare
Q: Can I return my sampler?
A: No, unfortunately all sampler sales are final.
Q: Is it okay to mix and match skin care solutions? i.e. For example. Buying a creme from Rosacea and other products from Acne or RegeneC.
A: Absolutely, the lines can be mixed and matched to find your perfect regime if necessary.
Q: Can I exchange full size skincare products?
A: Yes, you may return or exchange anything within 7 days of purchase, one time. This may appear to be a stringent policy; however RSC offers an extensive sampling program and we encourage that you start your journey with the samplers.
Q: I need help selecting a regime. How do I get it?
A: Please send a detailed email to info@rawskinceuticals.com and we will gladly get back to you and help you work through it. Each sampler and product page has a suggested regime for each line.
International
Q: Do you ship to my country?
A: We ship any where and
every
the USPS will allow us. If they ship there, we ship there.
Please see
https://pe.usps.com/text/imm/immctry.htm
Q: Who is responsible for the product and shipping if my product never arrives.
A: We handle that by a case by case basis.