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Shipping FAQ

Standard United States shipping rates are set by the United States Postal Service

Shipping Rates & Times:

United States: USPS First Class (3-5 Days) & Priority Mail (1-2 Days). Rates are determined by USPS' calculation of total weight. 

World Wide: USPS First Class (7-21 Days depending on location) & Priority Mail (5-10 Days depending on location) International rates are determined by USPS' calculation of total weight. DHL is also offered with similar, sometimes better shipping times. Customs fee varies depending on order.

Australia: DHL Express is the only reliable & affordable. option.

Once it leaves our facility and is in the possession of the USPS, our capabilities to track a package are the same as the customer with the same tracking number in the USPS system. Once the package is scanned by the USPS, it is in their possession. Thus, we are not responsible for slow or misdirected packages.

Please allow additional time for shipments to Alaska, Hawaii, APO/FPO addresses and U.S. Territories.

Package Updates

Package updates, confirmations, and notifications are automatically sent to the email provided. This included tracking number can be used by the customer by visiting the USPS website, locate the package, and expected delivery date.

International Shipments (all countries)

We ship to all countries that work in conjunction with USPS & DHL

ONCE A PACKAGE LEAVES THE UNITED STATES AND IS IN POSSESSION OF A FOREIGN POSTAL SERVICE, WE DO NOT ACCEPT RESPONSIBILITY FOR LOST PACKAGES OR DELAYED SERVICE. ATTEMPTED DELIVERIES THAT ARE SENT BACK DUE TO "INCORRECT ADDRESS" OR "PACKAGE NOT CLAIMED" ARE NOT SUBJECT TO REFUND. PLEASE HAVE KNOWLEDGE OF YOUR POSTAL SERVICE AND APPROXIMATE DELIVERY TIMES.

INTERNATIONAL SHIPPING IS NOT  ELIGIBLE FOR REFUND.
PRODUCTS ARE REFUNDED ONLY WHEN PERMISSION TO RETURN IS GRANTED.

CANADIAN SHIPPING TIMES ARE SIMILAR TO THE THE CONTINENTAL UNITED STATES
Return Policy is the same as International Shipments - all countries. 

Return Policy

If your package shows delivered or attempted delivery, shipping is not eligible for refund.*

*Exceptions are made on a case-by-case basis.

Limited Edition & Special Order Items

Limited Edition & Special Order Items include but are not limited to: Gift sets, product sets, limited edition products, & limited quantity specials. These are not refundable.

Samplers

Samplers can be exchanged or refunded due to damage product, wrong product received, or if the product was not opened. 

Skincare

RSC strongly encourages trying samplers for your convenience and testing before purchasing skincare products. Skincare products are eligible for refund or exchange within 60 days of delivery confirmation.

Makeup

RSC strongly encourages trying samplers for your convenience and testing before purchasing makeup products. Makeup is eligible for refund or exchange within 60 days of delivery confirmation. We understand that the foundation must be just right and that is why RSC has a generous sampler offering of all foundations types: Concealers, Cremes, Powders, and Blenders.

Refund Process and Time-frame

From the date of delivery confirmation to our facility, please allow 5 business days to process the return.
IMPORTANT: PayPal refunds are deposited direct and show up immediately. Credit Cards and Debit Cards can take up to 7 days and each bank handles them differently. However, 3 days seems to be the average.
Please follow up if you believe the return process has not been completed.